The customer is not receiving your link to join your video chat by SMS or Email

When you are logged in to Shyft, and the customer is not receiving the link to join your survey, here are a few steps that you can take to fix that:

1. Click on the Survey button to start the survey
2. Click the survey URL. It will be highlighted. Right-click and choose Copy.
3. Compose an email or instant message to the customer (using your company's email/instant messaging program), and Paste this entire link into that message.
4. The customer can then click on the link to connect with you on video.